Privacy Policy

1. Introduction

Beyoung Healthcare Private Limited ("Company", "we", "us", or "our") operates the Truva mobile application and website (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Platform, including:

• Name, email address, and phone number
• Date of birth and gender
• Address and location information
• Account credentials (username and password)

2.2 Health Information

When you use our health tracking features, we may collect:

• Uploaded diagnostic reports and test results
• Health parameters extracted from your reports (e.g., blood counts, glucose levels)
• Health score calculations and trend analysis data
• Medical history information you choose to provide

Important: Your health information is classified as Sensitive Personal Data under applicable data protection laws and is handled with additional security measures.

2.3 Usage Information

We automatically collect certain information when you use the Platform:

• Device information (type, operating system, unique identifiers)
• Log data (access times, pages viewed, app features used)
• Location data (with your consent)
• Search queries and comparison activities

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide price comparisons, display laboratory information, and enable health tracking features
• Health Analysis: To generate your Truva Health Score and track health trends over time
• Personalization: To customize your experience and provide relevant recommendations
• Communication: To send service updates, notifications, and respond to inquiries
• Improvement: To analyze usage patterns and improve our Platform
• Security: To detect and prevent fraud and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Partner Laboratories

If you choose to book a test or request a callback from a laboratory, we share necessary contact information with the respective lab to facilitate your request.

4.2 Service Providers

We may share information with third-party service providers who assist us in operating the Platform, including:

• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support tools

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security assessments and audits
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained until you delete your account
• Health Reports: Retained as long as you maintain an account, unless you request deletion
• Usage Data: Generally retained for 24 months
• Legal Records: Retained as required by applicable laws

7. Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Withdrawal of Consent: Withdraw consent for data processing
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@truva.health. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Platform. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Platform
• Improve our services based on usage patterns
• Provide relevant content and features

You can control cookie settings through your browser. However, disabling cookies may affect some Platform functionality.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete such information.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Platform.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

12. Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: